Legal
Privacy Policy
How we handle the information you send us.
This policy has been written around this business's own service facts as a starting point. It has not been reviewed by a solicitor and must be checked against your actual data processing before the site goes live.
Who we are
Domestic Utilities Service is a home services business based at Blackburn, Lancashire, BB1 5QR. You can contact us about privacy at info@domesticutilities.uk or on +44 (0)1254 922595.
What we collect
When you submit the quote form, contact us by email, or ring us, we receive the information you choose to give: your name, contact details, property address or postcode, and a description of the work you need. Because this website is a static site, the quote form does not send data to the website or to any third party — it opens your own email application and sends the message to us from your account.
What we do not do
We do not sell, rent or trade your details. We do not use the information you send for marketing unrelated to the work you asked about. This site sets no advertising or profiling cookies of its own.
Why we use it
To reply to your enquiry, to survey and quote for work, to schedule and carry out work, to keep records required for warranty, compliance and tax purposes, and to contact you about work in progress.
How long we keep it
[Retention period to be confirmed] — records relating to work carried out are normally kept for the period required for warranty, accounting and insurance purposes, after which they are deleted.
Who we share it with
Only where necessary to deliver the work — for example a manufacturer registering a warranty, an insurance provider, or an accountant. We do not share your details with anyone else without your consent unless legally required to do so.
Your rights
You have the right to ask for a copy of the information we hold about you, to have it corrected, and in certain circumstances to have it deleted or to restrict how it is used. Contact us at info@domesticutilities.uk to make a request. If you are unhappy with our response you can complain to the Information Commissioner's Office.
Security
Information you send by email or hold with us in the course of a job is stored securely and accessible only to those who need it to do the work or manage the business.
Changes
If this policy changes, the updated version will appear on this page.